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DELIVERY INFORMATION

Delivery Cost

www.reverencedebastien.fr/en delivers worldwide.

Participation in shipping costs will be requested depending on the destination country.

The cost of shipping corresponds to each parcel sent. An order can’t be associated just with one address. If you would like to send a same parcel to several addresses, you must create an order for each address.

The delivery delays indicated below are indicative and have been established according to the delays most often observed. BGA declines all responsibility for any delay in delivery due to the transporters. In the case of any damage or defect observed on receipt of the package, the customer is requested to refuse the package and contact BGA within 48 hours of delivery. If a package is declared lost, BGA and/or the customer will contact the customer within a maximum of 15 days from the date of expedition of the package.

BGA will do its utmost to ensure that packages are dispatched within the timescales stated below. However, if a problem is encountered during delivery, the customer may contact BGA at contact@bastiengonzalez.com.

Orders for delivery in France will be delivered under four possible options:

  • Colissimo – 48 to 72 working hours: 8.50€ inc. tax
  • Colissimo with signature – 48 to 72 working hours: 12.50€ inc. tax
  • Chronopost Relais Pickup – next day before 6pm (excluding weekends and public holidays): 13€ inc. tax
  • Service coursier – 4h (for orders placed between 8am and 4pm, Monday to Friday inclusive) for delivery in Paris: 18€ inc. tax

Orders for delivery to the European Union will be delivered under three possible options:

  • Colissimo – 3 to 10 working days : 18€ inc. tax
  • Chronopost Express – 2 to 7 working days : 28€ inc. tax
  • Fedex – 3 to 5 working days: 40€ inc. tax

Orders for delivery to the rest of the world (outside the EU) will be delivered under two possible options:

  • Colissimo – 5 to 12 working days : 25€ inc. tax
  • Fedex – 5 to 7 working days: 48€ inc. tax

Orders for delivery to the USA will be delivered only by FEDEX within 2 to 5 working days at a charge of 48€ inc. tax.

Orders for delivery to the UK will be delivered only by FEDEX within 2 to 5 working days at a charge of 48€ inc. tax.

Orders for delivery to New Caledonia, New Zealand and Australia will be delivered only by FEDEX within 5 to 9 working days at a charge of 75€ inc. tax.

Preparation and Delivery

We personally handle and send all orders within a maximum of 24 hours of validation on the www.reverencedebastien.fr website, on working days from Monday to Friday, except on public holidays. Orders received on Saturdays and Sundays are handled on the next non-working day. Once your order has been prepared, it will be picked up within a maximum of 24 hours by COLISSIMO France or International, CHRONOPOST France and European Union or FEDEX European Union or International.

Orders placed before 12pm will be prepared the same day (Monday to Friday, working days). After 12pm, orders will be prepared the following day.

Orders shipped by our Parisian courier service are dispatched only from Monday to Friday inclusive (orders placed before 12pm on Fridays).

Free Shipping

For all purchases above € 250 on our website, your shipping is offered with compliments, anywhere in the world* (*excluding the following destinations: New Caledonia, New Zealand, Australia). This participation for the freight could also be waived if you have an applicable promotional code.

If you benefit from free delivery, the transporter used to deliver your package will be the most economical for the destination.

Return Policy

We hope that your order brings you all the satisfaction you expect from it, nevertheless if you are not completely satisfied; you can return unsatisfactory products at your expenses in their original packing, within 15 working days from the date of reception, according to the regulations on the remote sale. Kindly return them along with elements appearing on the delivery slip and the full invoice in order to obtain a reimbursement, to the following address BGA CORP – 30 route de Treignac – 19260 Affieux – France.

We do not pay off the expenses of delivery if there was an error of our part in your order.

We cannot exchange or pay off a product that was purchased at a “Révérence de Bastien” counter in department stores or perfume shops. Every “Révérence de Bastien” agent applies their own return policy.